Privacy Policy

Who We Are and How You Can Contact Us

OK T-Shirt (okTSHIRT.CO.UK) operates under GDPR regulations (Regulation 2016/679) and UK data protection laws. For any enquiries regarding data protection, please contact our data protection officer at hello@oktshirt.co.uk.

What Personal Data We Collect

We collect information that you provide directly to us, including:

• Name and surname
• Email address
• Password (for account creation)
• Delivery address and postal code
• Telephone number
• Bank account details (via return forms only)

We do not collect sensitive personal data or information relating to minors.

Why We Process Your Data

We use your personal data for the following purposes:

• Managing your customer account and processing orders
• Evaluating and improving our products and services
• Sending marketing and promotional communications (with your consent)
• Conducting market research and analysing consumer behaviour
• Processing payments and refunds

To Improve Our Services

We use behavioural data to enhance your shopping experience through satisfaction surveys and market research, justified by our legitimate business interests.

Marketing Communications

We may send you information about offers for products and services that we believe interest you. Marketing communications are sent via email, SMS, telephone, and push notifications. You can withdraw your consent at any time through your account settings or by using the unsubscribe link in any marketing email.

How Long We Keep Your Data

We retain your personal data for as long as your account remains active. You may request deletion of your data at any time, subject to any legal obligations that require us to retain certain information.

Who We Share Your Data With

We may share your data with:

• Courier and delivery service providers
• Payment processors (we use Stripe and Shopify Payments for secure payment handling)
• Marketing and analytics service providers
• IT service providers who help maintain our systems

How We Protect Your Data

We implement industry-standard technical and organisational measures to protect your personal data. Stripe and Shopify Payments handle all payment processing. While we take every precaution, we acknowledge that no method of internet transmission is 100% secure.

Your Rights

Under data protection law, you have the right to:

• Access a copy of your personal data
• Request corrections to inaccurate data
• Request deletion of your data
• Restrict how we process your data
• Request portability of your data

We respond to all requests within one month (or two months for complex cases). We may charge a reasonable fee for excessive or repeated requests.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: hello@oktshirt.co.uk
• Phone: 0121 448 1270
• Address: OK T-Shirt, 126 Beeches Rd, Birmingham, B42 2HQ